VoIP (Voice over Internet Protocol) has become the technology of choice for telecommunication infrastructure in the last decade and has been adopted widely by businesses and households alike. However, VoIP has not enjoyed similar success in the medical sector, primarily due to security and privacy concerns.

While medical professionals face challenges in making VoIP work in their practice, some new features can help overcome these challenges. This blog takes a look at 7 such features that every medical practice needs, so that they can take advantage of the full benefits of VoIP technology…

1) Support EHR software

Physicians who choose a cloud phone system also typically implement an electronic health record (EHR) system. The two types of technology can be seamlessly integrated into many cases, allowing for smoother communication between staff and patients.

For example, with a cloud-based phone system that supports EHR software, doctors can simply click on a patient’s name to see their contact information and schedule appointments directly from their EHR screen. This type of integration helps streamline workflow processes and keep patient information readily available at all times.

2) Improve communication with staff

Communication is an important part of keeping a medical practice running smoothly. Intercoms and phones can help, but they’re inefficient ways to communicate with all your staff at once. With voice over IP (VoIP), however, you can instantly connect with anyone on your team who has a computer and internet connection—no matter where they are.

VoIP even allows employees who work from home to have that same level of access, which boosts collaboration among teams. Best of all, VoIP makes it easy for doctors to hold virtual meetings with patients or other healthcare professionals as well

3) Offer remote patient access

Telemedicine allows patients to consult with a doctor via video conferencing. It’s not a good option for every medical practice, but those that do have remote patients can benefit from VoIP technology to allow them to see and talk with their doctors remotely.

Remote patient access is especially useful in rural areas where there aren’t many options for healthcare services. And, it can be helpful in emergencies when you need to get help quickly.

4) Benefit from features such as call queuing, advanced call routing, and medical transcriptionist support

Many medical practices—from small clinics to large hospitals—are switching to a VoIP system because of its cost savings and interoperability benefits. This is especially true when it comes to implementing effective call-queuing, routing, and medical transcriptionist support.

You can accept additional calls during a busy period by automatically calling patients back once your lines are available. Advanced call routing, on the other hand, lets you send calls directly into voicemail or route them as you please.

5) Greater mobility to provide patients with a more personal experience

Let’s face it—patients don’t want to spend hours sitting in a waiting room. Increasingly, patients want to be able to schedule their appointments and check-in from home or on their phones. With mobile phone apps, easy check-in stations and flexible appointment windows (including one-hour slots) that address patient schedules, your practice can accommodate these changing expectations with ease.

Large practices are increasingly using virtual waiting rooms, but small clinics are also finding them cost-effective. These programs allow patients to log in to an online portal where they can read about your practice, see office hours and maps of nearby parking lots as well as view images of office staff members who can answer questions by email or live chat before their appointment time.

6) Enhance customer service by offering bilingual services

It’s no secret that patients want to interact with doctors and staff who speak their language. Some studies show that as many as 90 per cent of Spanish-speaking parents prefer a Hispanic pediatrician, especially when seeking care for their children.

If you provide bilingual services, chances are you can also expand your pool of potential patients—especially in markets where there are large populations of people who speak other languages.

7) Streamline billing and payment process

One of your top priorities as a business owner is ensuring you receive prompt payment from patients. You may be able to lower overhead by opting for a hosted PBX, or private branch exchange, over traditional phone systems that require expensive equipment and monthly bills.

Hosted PBXs give businesses all the features (such as call forwarding and VoIP) they need to succeed. The best part? It’s usually much less expensive than other options.


When it comes to communication, a medical practice must ensure its needs are met and patients are taken care of. With these 7 features, you can optimize your call management process with less hassle and more professionalism.

When working with a medical team that excels in communication, you can improve your office’s operations and patient satisfaction. Don’t miss out on a great opportunity to make your practice better than ever! Check out these top-notch VoIP features for medical practices today.

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